Legal

Terms of Service

Last updated 13 May 2026

These Terms of Service ("Terms") govern your purchase and use of matchscreen.app (the "Service"), provided by Natrix Visuals, a sole proprietorship of Jenny Etoiles, based in Bali, Indonesia ("we", "us", "our"). By placing an order or otherwise using the Service, you agree to these Terms.

If you have questions, email [email protected].

1. Definitions

Service

The matchscreen.app web application, including the marketing site at matchscreen.app and any branded tenant instance we provision for a Customer.

Customer

The padel club or business that purchases a tenant instance of the Service.

Tenant / Club Instance

A branded deployment of the Service for a specific Customer, typically reachable at a subdomain such as yourclub.matchscreen.app.

Operator

A staff member or representative of the Customer who uses the Tenant to run a tournament (entering player names, scores, and so on).

Order

The agreement — by email, invoice, or written quote — under which the Customer purchases a Tenant.

Fee

The one-time amount payable by the Customer for the Tenant, as set out in the Order.

2. Eligibility

The Service is provided business-to-business. By accepting these Terms you confirm that you are at least 18 years old, that you have authority to bind the business named on the Order, and that you will use the Service for lawful purposes connected with running padel tournaments at a club.

3. License to use your tenant

Subject to payment of the Fee and ongoing compliance with these Terms, we grant the Customer a non-exclusive, non-transferable, perpetual license to use its branded Tenant of the Service for the purpose of running padel tournaments at the Customer's club. The license is conditional on the Service remaining available; see "Service availability" and "Discontinuation" below.

The license does not include the right to resell, sublicense, or operate the Tenant on behalf of another club or business. One Tenant covers one club.

4. Order, delivery, and acceptance

An Order is formed when the Customer confirms a quote in writing (including email) and the invoice is issued. We will deliver the Tenant by provisioning the agreed subdomain and configuring the Customer's brand (palette, typography, logo, decorative assets).

Delivery is complete — and the Tenant is considered "delivered" — when the subdomain resolves and the four core views are functional: tournament setup, rounds (live scoring), timer, and leaderboard. If the Customer does not raise written concerns within seven days of delivery, the Tenant is deemed accepted.

5. Fees and payment

The Fee is a one-time amount, payable in advance of go-live unless otherwise agreed in writing. Fees are quoted in US dollars or local equivalent and invoiced directly (bank transfer, Wise, or Stripe Invoice). The Customer is responsible for any taxes, duties, or transfer fees that apply at its end.

If an invoice is more than 14 days overdue, we may suspend the Tenant until it is paid. If it remains unpaid after 30 days, we may terminate the Order and the license under it.

6. The 30-day bug-fix window

For 30 days after delivery, we will fix any bugs in the Tenant at no additional charge. A "bug" means the Service is not behaving as documented in the agreed scope or as described in the Service's public feature list.

Anything that is not a bug — including new functionality, redesigns, additional tournament formats, integrations, or changes to the agreed scope — is a new feature and is handled as a paid change request. We'll always tell you which bucket a request falls into before any work is done.

7. Customer responsibilities

• Provide brand assets (logo, palette, typography preferences) in usable form and on time.
• Make sure the club information you ask us to display is accurate and lawful.
• Only enter personal data of players where you have a lawful basis to do so, and obtain consent from those individuals — including parental consent for any minors participating in junior tournaments.
• Keep your devices, accounts, and any access credentials used with the Service reasonably secure.
• Don't use the Service to display unlawful, defamatory, or harassing content on a public screen.

8. Acceptable use

You agree not to:

• Reverse engineer, decompile, or attempt to extract the source code of the Service, except as permitted by mandatory law.
• Resell, sublicense, or transfer your Tenant to another club, venue, or business.
• Remove or obscure any "Built by Natrix Visuals" or similar attribution where it is included as part of the Service's footer or back-of-house screens.
• Use the Service to send spam, harass individuals, or display unlawful content.
• Interfere with or attempt to overload the Service's infrastructure.

9. Intellectual property

We retain all intellectual property rights in the underlying matchscreen.app codebase, design system, and documentation. The Customer retains all rights in the brand assets it provides to us (logo, palette, photography, copy).

The Customer grants us a limited, non-exclusive license to use the Customer's name and logo solely (a) inside the Tenant, to deliver the Service, and (b) in our portfolio, case studies, and marketing materials to identify the Customer as a user of the Service. The Customer can revoke the marketing-use portion of this license at any time by emailing [email protected].

10. Third-party services

The Service is hosted on Cloudflare Pages and uses Cloudflare's global network for delivery. The marketing site loads Google Fonts. Payment is handled by a third-party processor (currently bank transfer, Wise, or Stripe Invoice). These are independent providers; we are not responsible for downtime, outages, or actions caused by upstream providers, but we will take reasonable steps to work around them.

11. Service availability and discontinuation

We aim to keep Tenants online on a best-effort basis. There is no service-level agreement (SLA) and no committed uptime percentage. We may perform scheduled maintenance and will make a reasonable effort to schedule it outside likely tournament hours.

We may discontinue the Service with at least 90 days' written notice by email. If we discontinue the Service within 12 months of the Customer's delivery date, we'll refund a pro-rated portion of the Fee for the remainder of those 12 months.

12. Support

Support is provided by email at [email protected]. During the 30-day bug-fix window, we aim to respond within three business days on a best-effort basis. After the window, support is available as a paid service at our then-current rates.

13. Confidentiality

Each party may receive information from the other that is non-public and reasonably regarded as confidential ("Confidential Information"). Each party agrees to use the other's Confidential Information only to perform under these Terms and to protect it with the same care it uses for its own confidential information. This does not apply to information that is public, independently developed, or required to be disclosed by law.

14. Data protection

Our handling of personal data is described in our Privacy Policy. For any personal data of players that the Customer enters into a Tenant (for example, names typed into the roster), the Customer is the controller. Because tournament data is held in the browser of the device running the Service and is not transmitted to a Natrix Visuals server, our role as processor is narrow and limited to the hosting infrastructure that delivers the Service (Cloudflare).

15. Warranties and disclaimer

We warrant that, during the 30-day bug-fix window, the Service will substantially conform to the agreed scope, and we'll fix bugs that are reported to us in writing in that window. This bug-fix obligation is your express remedy.

Otherwise, the Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the Service will be uninterrupted, error-free, or that it will meet any specific competitive or commercial objective.

16. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability under or in connection with these Terms is limited to the Fees paid by the Customer in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, special, or exemplary damages, including loss of revenue, loss of business, loss of goodwill, or loss of data.

Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, willful misconduct, or death or personal injury caused by negligence.

17. Indemnity

The Customer will defend and indemnify us against any third-party claim arising from (a) the Customer's misuse of the Service, (b) content the Customer (or its Operators) displays via the Tenant, or (c) the Customer's failure to obtain a lawful basis or consent for personal data it enters into the Tenant.

18. Termination

The Customer may stop using the Service at any time. Termination by the Customer does not entitle the Customer to a refund except as expressly stated in the 30-day bug-fix window or the discontinuation clause.

We may terminate these Terms for material breach if the Customer fails to cure that breach within 14 days of written notice. We may suspend the Tenant immediately if continuing to provide it would expose us to legal risk or harm to a third party.

19. Effect of termination

On termination, the Customer's Tenant will be taken offline. The Customer may, within 30 days of termination, request a JSON export of the Tenant's configuration (brand tokens, club info) by emailing [email protected]. Sections that by their nature should survive termination (IP, confidentiality, liability, governing law) survive.

20. Force majeure

Neither party is liable for failure to perform caused by events beyond its reasonable control, including natural disasters, internet or upstream-provider outages, acts of government, civil unrest, or labor disputes.

21. Changes to the Service

We may make non-material changes to the Service at any time. We will give reasonable advance notice by email of any material changes that affect the Customer's day-to-day use of the Tenant.

22. Changes to these Terms

We may update these Terms from time to time. When we do, we'll update the "Last updated" date at the top of this page and, for material changes, notify the Customer by email. Continued use of the Service after the effective date of the changes constitutes acceptance of the updated Terms.

23. Governing law and venue

These Terms are governed by the laws of the Republic of Indonesia. The competent courts in Bali, Indonesia have exclusive jurisdiction over any dispute arising under or in connection with these Terms. The English-language version of these Terms is the controlling version.

24. General

These Terms, together with the Order and the Privacy Policy, are the entire agreement between the parties on this subject and supersede any prior discussions. If any provision is held unenforceable, the remainder remains in effect. A failure to enforce a provision is not a waiver of it.

The Customer may not assign these Terms without our written consent. We may assign these Terms to a successor in connection with a sale, merger, or reorganization of the business. Notices to us should go to [email protected]; notices to the Customer go to the email address on the Order.

25. Contact

Natrix Visuals (sole proprietorship of Jenny Etoiles)
Bali, Indonesia
Email: [email protected]

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This document is provided in English. We are a small business and these terms are not bespoke legal advice for you, the reader — please consult your own counsel before relying on them for your jurisdiction.